Lazada,
For the end time. WHY DO WE HAVE TO WAIT?
First: The item YOU ALLOWED the seller to deliver is NOT THE ITEM WE ORDERED.
Secondly: Upon checking the delivery history of the item, it has been sent to us on June 13, but JJ-King Marketing ONLY Advised us on the 18th that the item we would like to order is NOT AVAILABLE, hence they will be sending an alternative. SENDING. When they already sent it on the 13th! We said NO. Maybe the reason why they can't cancel it because THEY ALREADY SENT THE ITEM before they even advised us!
Third: The day they advised us the item is not available and offered the replacement, we said no. They did not reply. We called and emailed you right away to let you know. YOU SAID YOU WILL ESCALATE THE CONCERN.
Fourth: The item was already on its way! We contacted you again, through phone and email. You advised us to DECLINE the delivery and within 7 days, the refund should start regardless if the item has been delivered to the seller. Which makes sense because WHY SHOULD WE WAIT UNTIL THE ITEM REACHED YOUR WAREHOUSE? SHOULD WE WAIT TO UNTIL THE ITEM REACHED THE SELLER? To what? To check? We DECLINED the item. IT IS NOT USED AND RETURNED. IT WAS DECLINED! Meaning, it didn't even reach our doorstep! What's the point in all of this?
Fifth: I cannot count how many times you have promised to escalate while reiterating your process. Why should we follow your process? Did your seller follow the process? Did you follow the process?
Your SELLER posted an item that is NOT AVAILABLE. After we paid for the item, instead of advising us and LAZADA to cancel the item because it is not available. THEY DECIDED to send us an ALTERNATIVE WITHOUT our consent. We let you know about this and YOU LET IT HAPPEN! Is that your process?!
We bought that for our son's education. There were lots of items better than what LAZADA offers and we missed the opportunities to choose from those options because you KEEP ON DELAYING OUR REFUND!
To DTI Philippines Dti-Laguna, do you not sanction this kind of practice? We are not BORROWING money from LAZADA we are DEMANDING that LAZADA RETURN OUR MONEY BACK NOW!
