Why is LAZADA allowing a seller to sell something when they don't have the item readily available? I told the seller to refund me instead because the alternative is not acceptable. It is a MUCH OLDER version of what we paid for. At the same time, we emailed and called Lazada to advise them about what happened.
This is what they told us on June 19.
We trusted that they have coordinated with the seller to GIVE US OUR MONEY BACK because we don't like the alternative they are offering. However, on June 23, we received a notification that the seller went ahead and SENT US THE ALTERNATIVE WE REFUSED to have.
"Puwede naman po hindi received". Puwede rin naman na hindi ipadala kase AYAW NAMIN DI BA? Why would you force us to accept something we did not pay for?
"Yes po ma'am i rerefund namin yung difference" THERE! They just admitted they sent us a lower version of what we want because they are willing to refund the difference.
I want LAZADA to refund the 18,406 I paid for NOW! It's been a month since the item was refused! We called Lazada 12x they disconnected us several times and left to wait for a supervisor for more than on hour! This is unacceptable.
Representative Grace, ID Number: 3012019007, made us wait more than an hour for supervisor Clara but it never happened. A representative named Alola, ID Number 2018040082 called us instead. She said she is from the refunds team and she will give us a callback tomorrow which should be yesterday. Until now, no one has contacted us and every time we call back we get disconnected.
I hope that DTI can do something to assist us.
