Lazada emailed us yesterday and asked when will be the best time to call. We told them today at 5:00 pm. Instead of calling, they emailed us a "call summary" and practically mentioned the same things they have been saying since day 1. How many times do you have to escalate this concern? What call summary are you referring to when we never spoke?
The product has been declined on June 25. It was declined because it wasn't the product that we ordered.
We informed you on June 18 because it is when JJ-King Marketing advised us that they will be sending the item WE DID NOT ORDER. However, I think they already sent the item before they even advised us. We called and emailed you right away LAZADA. You told us you will be escalating the concern, the same sh!+ you have been telling us but until now, we still don't have our money back. By the way, the STATUS OF THE ORDER is "TO RECEIVE" did you send it back to us?
We thought you already coordinated with the seller but YOU LET THEM CONTINUE SENDING THE ITEM. It arrived on June 25, again we called and emailed you. You again told us the same sh!+ you mentioned in the screencap, that you will escalate the concern.
I cannot recall how many times we waited on the queue just to be disconnected and when we finally reached someone they will just promise the same things as stated on the screencap below.
DTI Philippines they are giving us a run around in front of you. Do I have to go to people like Raffy Tulfo in Action to have something like this resolve? This is so frustrating.
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